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Order online or call now: 1-800-JUMP-USA (586-7872) Mail orders and superstore location |
Ways to line your court: |
Is it really FREE SHIPPING?
Yes! The price you
see is the
total price and already covers shipping to your location - no extra
shipping
fees. California residents will be charged 8.25% sales tax.
How long does it take to get to me? All hoops are unassembled and shipped out with a freight carrier or UPS within two to three business days. Delivery time varies with local freight companies, but usually takes 1 to 2 weeks. Delivery time cannot be guaranteed, as delivery is based on availability. For the Hydra Rib 900 models, delivery could take an extra week because these are often built to order. All hoops ship out of the nearest factory and canvary from state to state. When the basketball hoop ships, you will get tracking information for the local freight company that is delivering it. They will then contact you via telephone to schedule a delivery, so when you order please input a daytime phone number where it is easy to reach you. Because of liability issues delivery is to curbside only. Is installation difficult? Portable hoops take some time but are not difficult to put together. Once they are put together they stay that way. In-ground hoops are
installed using
concrete. You dig a circular hole 24" diameter, 36" deep (2' X
3').
Pour concrete into the hole and embed the mounting plate and J-bolts
into
the concrete. Concrete is not included.
For Ground Sleeves (for
the pole
only install), you dig a 24" X 24" hole but the sleeve will only sit in
the hole between 14"-15". Underneath it will be about a 10" of
concrete.
The sleeve itself is 3 1/2" in diameter and about 14" in length.
What does 'Additional Ballast required' mean? Additional Ballast refers
to the
fact that the hoops were made with room to put sand, water, or weight
plates
in to make the base heavier. Sandbags or Plates can be used for
most
hoops. The Hydra Rib 900 series has a cabinet type storage in the
base where you can put any number of heavy objects in the support the
hoop.
What if the product arrives damaged or missing? Please accept the
delivery and we
will ship replacements and may have the damaged items picked up.
If something is missing, please note the item number and call us and we
will send out replacements.
What kind of warranty comes with it? Huffy Hydra Rib and
Lifetime cover
any manufacturer defects or shipping damage that occurs when shipping
to
you. Wear and tear from use or damage from misuse or natural
disaster
are not covered. However, if the damage is the fault of the
manufacturer,
for instance, a piece that was made incorrectly and broke, these are
covered.
Can I get a discount if I get multiple hoops? Many of our hoops have
quantity discounts
provided. If there is one withouot it, call us at 1-800 JUMPUSA
or
email us at sales@jumpusa.com
with
the item code and number of hoops you are purchasing and we can give
you
the best deal possible.
What if I live outside of the continental U.S.? For people in Canada,
Alaska, or
Hawaii, contact a freight forwarder in the continental U.S. and
organize
it with them. Have their address as the ship to and we will ship
to them.
What if I find it cheaper on another website? Call us at 1-800 JUMPUSA
between
9AM and 4:30PM PST or email us at sales@jumpusa.com
with the website URL and we will verify it. If we can, we'll beat
the price by $20.
What if I don't like it and want to return it? To return a hoop, please contact us. There will be fees to have it sent back the warehouse and there may be a restocking fee depending on the circumstance, brand, and cost of the product. It is usually between 10% and 20%. Before you buy a hoop,
consult our:
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