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Privacy Policy

By sharing our Privacy Policy, we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information. Our perspective has always been and continues to be about enhancing our customersí experience before and after purchase.

Getting To Know You

Getting to Know What You Like

Information At Your Service

Information Secure Under Lock And Key

Update Your Information

Information Sharing

Information Sharing Is Up To You

Remove Your Name From Our Lists At Any Time

Protecting Childrenís Privacy

Cookies Are Served

Third-Party Advertising

Links To Sites And Services

A Privacy Promise

Privacy Policy Updates

Questions Anyone?

Getting To Know You

When you make a purchase at JUMPUSA.com, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service providerís address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

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Getting to Know What You Like

We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique. Likewise, other companies may also forward to us additional names, mailing addresses, and email addresses when we have news or product offerings that may be of special interest to their customers.

In order to serve you better, we may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.

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Information At Your Service

The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information from JUMPUSA.com is reserved to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.

When you order from a JUMPUSA.com catalogue or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products, and a creative approach to shopping for your home.

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Information Secure Under Lock And Key

We take all reasonable steps to protect our customersí personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.

When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact JUMPUSA.com at 800- JUMP-USA (586-7872) to complete your purchase.

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Update Your Information

Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.

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Information Sharing

Information sharing can provide a valuable type of consumer networking. By helping to make new connections and introduce new resources to our customers, you may discover new opportunities and products compatible with your interests and needs. With that end in mind, when you purchase an item, your customer information is shared with other select companies whose products and services you may find useful.

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Information Sharing Is Up To You

We appreciate and respect that not all customers may wish to benefit from the opportunity to share information with other select companies. If you do not want JUMPUSA.com to share your customer information, please immediately contact us and we will remove your name from lists we share with other companies. After the six to eight week time period it takes to process your request, your information will no longer be shared. When contacting us, please clearly state your request, including your name, mailing address, email address, and phone number.

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Remove Your Name From Our Lists At Any Time

To delete your name from the JUMPUSA.com email mailing list, contact us with "remove email" as subject. To request to have your name removed from the catalogue mailing list, simply contact us with "remove catalog" as subject. Please provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to six to eight weeks to process your request from the date of receipt. When you make subsequent purchases at JUMPUSA.com, you may provide contact information for customer service only and request that your name not be forwarded to either mailing list.

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Protecting Childrenís Privacy

JUMPUSA.com adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Childrenís Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

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Cookies Are Served

"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.

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Third-Party Advertising

We use third‐party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, Click Here.

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Links To Sites And Services

At times, we provide links our customers may be interested in. JUMPUSA.com is not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

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A Privacy Promise

If at any time, as a customer, you believe JUMPUSA.com is not committed to its Privacy Policy, please contact us

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Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

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Questions Anyone?

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Hereís how to contact us.

Phone:
Customer Service Department
800-JUMP-USA (586-7872)
Monday Ė Friday 9:30 AM - 3:00 PM (Pacific Standard Time)

Email:
sales@jumpusa.com

Address:
JUMPUSA.com
1290 Lawrence Station Rd.
Sunnyvale, CA 94089

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